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Comcast ... grrrr...
Some Comcast workers are out front, installing a new distribution box or whatever it's called. High speed internet goes down (it did so temporarily yesterday while they worked). OK, it's called working on the system.
I look out and notice everyone's gone. And the high-speed still doesn't function.
Call their number. Reach a human, who asks that I test everything here. I do. Then he puts me on hold for another department ... and the call is cut off.
Call back, run thru the entire matter. Am told, around 2:30 PM, that the earliest they can have a repair guy out here is between 10 AM and noon tommorrow. He'll call first, and it's mandatory that someone answer. If no one picks up, he will not try again, just cancel the appointment.
Fortunately, I have dialup backups on this computer, but the rest of the family has none on theirs.
Comments
Maybe a little info to corporate management that you are posting your experience on your well-read blog will help speed things along smoothly.
Posted by: Virginian at May 8, 2008 07:04 PM
Imagine if you had Comcast's "triple play"... no phone service either.
Posted by: RSweeney at May 8, 2008 07:23 PM
Typical for Comcast. Customer service is not on their priority list.
And that is why they aren't succeeding in making much of an inroad in the telephone business.
Add that to their insisting on the freedom to tinker with what packets they will pass, their tendency to oversell their bandwidth, and their mostly non-English speaking customer service and that's why I'm still on satellite.
Posted by: Bill at May 8, 2008 09:15 PM
It's crap like that why I don't have anything other than basic I-net service from Comcast; and am seriously considering FiOS when VZ lights it up in my complex
Posted by: Ian Argent at May 9, 2008 11:06 AM
They used to be called AT&T, changed their name because they were the gold standard of bad service.
I have heard going to Investor Relations gets results. Sometimes. Maybe they are a typical corporate antigun company and they are doing it on purpose.
Posted by: The Mechanic at May 9, 2008 11:18 AM
Go to The Irish Trojan - Brendan Loy's blog. He also has issues with ComCast and wound up being noticed by a special program they've set up to re-gruntle any disgruntled customer who happens to be a blogger. I believe he gave name(s) and contact info but if he didn't you could always email him.
Posted by: KCSteve at May 9, 2008 12:50 PM