Might I suggest Call Forwarding?

I needed the electric company to come out a few months ago (upgrading service). I made an appointment, they said the best they could do was 'Tuesday, between 8am and 5pm'. Ok, so I've got to take an entire day off, and sit around the house waiting for them.

Tuesday rolls around, it's 3:30pm, nothing yet. I called and checked, they have no record of my appointment. After a good deal of discussion, they say they'll be out 'tonight'. At around 9pm, they finally show up.

If they didn't have a monopoly, they'd go out of business for sure.

Hey Folks,

This thing with ComCrap is not unique. I think it has something to do with the quality of the contract workers(I have seen this with the regular phone company worker as well). Yes, this type of quality occurs naturally when workers just don't give a flyin fu*@ because they are not happy with the deal they are being handed by the corporate mofo's in charge. Just be reeeeeeeeeeeaaaaaaaaaaal patient, and pray to GOD you don't need them to come back soon!!!!!!!

I found one of the posts by Brendan about how he got his ComCast problems resolved - click here

I mentioned the "corporate intervention" angle, and that's probably the most interesting aspect of this saga. It all started with my offhanded expression of bloggy frustration on April 3, after the cable guy never showed up for an appointment that I'd left work early for. (The phone rep had written down my area code wrong, so the tech couldn't reach me by phone to confirm that I was home, so he never came.) That post triggered an e-mail from Frank Eliason in Philly (Comcast's corporate home base), who filed a "corporate complaint" on my behalf. (Frank also commented on a later blog post.) Frank's complaint, in turn, spurred a full-court press by the local Knoxville office to get my problem fixed, which culminated in today's appointment.

Darn it - preview at my link:
http://blog.brendanloy.com/2008/04/comcast-v-reven.html

I will never patronize COMCAST.

My son was a subscriber up until January of 2004, when he unexpectedly passed away.

I tried to cancel and settle his account right away, and sent them a copy of the death certificate, but it took several months to get it through their heads that the account needed to be canceled. I kept getting bills which were accruing.

Finally, they did make the necessary cancellation, but months of repetitive phone calls trying to settle the matter was not exactly what we needed at that time.

I've been a Comcast user for awhile...they're terrible w/ customer service, despite the recent overhaul. There was recently a huge outage in N. Jersey/Pennsylvania that left thousands of customers without service for ~20 hours, including me. I e-mailed them about getting a refund - they said to use the Chat Live service so that my account info can be verified. The chat live people said to call. I'm not sitting on the phone for 3 hrs to get a credit that should've been issued automatically! I already did that when they missed the installation date TWICE. I'll be cancelling and switching to Verizon in June.

Around here they are referred to as 'ComBastards'.

Some years ago, having moved to a home where they were the only choice in providers, I attempted to subscribe. I was told their service was unavailable on my street and would be until more houses were built and occupied. I was told they had not wired the street yet.

So..... I promptly took my truck and ran over the Comcast cable connection box at the end of my driveway, by accident, five times.

There was a repair man there within the hour, and he was able to tell me how to arrange service.

Funny how that worked out.

I managed to move away from Comcast's so called 'service' years ago, and would not consider using them again for any reason at all.

CARTEACH0,

Funny how that logic works! Sometimes you just have to get involved a little more than usual to get things done.

I have had so many problems with Comcast, it is unreal. Every time I have a problem, I have to wait twenty minutes just to talk to someone and I am invariably routed from one person to another - to each person I have to give all of my verification information AGAIN - and they always acted like the problem was my fault (or that a mere jiggle of the wire was all it would take to solve my problems). I am filled with unspeakable rage every time I have to call Comcast. Seriously. RAGE. I cannot say enough bad things about Comcast.

We had some issues with Comcast when first installed, I got fed up and placed a complaint with the county cable commission, Comcast moved VERY fast to resolve my issues after that.